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Here Are A Few Other FAQs We Get A Lot:
Is kraken Window Cleaning A Franchised Business?
Yes! We owned and operated a very successful small business called “Coastline Window Cleaning” for more than 5 years. The Google My Business Profile for Coastline Window Cleaning is still active with over 50 Five Star Client Reviews. We wanted to scale up and update our business model to allow young entrepreneurs to climb aboard and grow with us. The most sustainable and logical model was a Franchise!
What Is A kraken Window Cleaning Franchise?
“A Business In A Box”.
This is the best way to phrase it! Your kraken Window Cleaning kit provides you with an easy to understand training program, weekly support, and all the key ingredients that prime your business for success. You are assigned an area to service your clients in and you strive to build lasting professional relationships with clients seeking window cleaning and property services.
Do I have to pay an upfront fee?
Yes! If we can help you achieve your business goals and we are a good fit for each other you will pay a deposit that is 100% refundable. Once you are set and ready to rock and roll the balance is then payable. As soon as your deposit is settled we jump straight into your training which believe it or not is paid training! We pay you to train with us.
Where is my work area?
Each work area is a council area so for example if you own the Mornington Peninsula this is primarily where you will build up your client base and this will occur in the Mornington Peninsula Shire Council area. We use the term Designated Marketing Area or DMA. Each Franchisee owns a DMA. You are permitted to work in and outside of your DMA but you are only permitted to conduct marketing activities inside your DMA.
When Can I Start?
You can literally start your training this week! Once you pay your deposit we can make a start on getting you into our training program. Rustle up your deposit and lets get Kraken! Your first week will involve paid training at various properties on the Mornington Peninsula. You will be scrubbing glass and cleaning gutters amongst other things. Commencing your journey on the learning curve is important so lets not waste time, lets do it together!
Do I have to pay ongoing fees?
Yes! Support Service fee of 16% is applied to each paid invoice. Support service’s include things like your website, weekly training, complaint handling, phone answering service and more. You only pay 16% Support Service fee when a client pays your invoice. If your clients doesn’t pay or you are injured or unwell, or your vehicle is getting services you don’t pay a support service fee.
If I have questions or am unsure of anything is there someone I can talk to?
Yes! We have a Head Office support team located on the Mornington Peninsula who can answer your questions 24 hours a , 7 days a week! We can chat on the phone, SMS, Video Meeting or if you really get stuck we can come to your clients property and give you a chop out. Its no stress at all, we are a family orientated business and embrace the ideals of support and team work.
Do I need a Vehicle, Equipment, and a Uniform?
Yes! All the ordering for your equipment and uniform comes through us so you never have to worry about wasting time and money on purchasing gear. You will need a window cleaning vehicle and we insist on that being the VW Caddy (amazing fuel economy). Your Caddy will get wrapped and branded and will look amazing, your branded vehicle is also one of your biggest marketing tools.
Is my initial deposit refundable?
Yes! Life is short for all of us, and a fully refundable deposit is the perfect expression that you’re serious. Your deposit is paid via Credit Card over the phone. Franchise businesses are seen as a stronger business model than independent ventures so this already puts you in a better position to get approved for a franchise loan.
How long is the Franchise Term?
5yrs! The Franchise term is 5yrs at the end of which you can either wrap things up or if you’re going great guns and loving the empire you’re building you can renew your agreement and keep going for another 5yrs. Having a term of 5yrs is great because it allows you to set realistic time framed goals and financial markers to reach. The 5yr term brings perspective and a healthy sense of urgency.
What if I can’t work or I want to go on holiday?
If you can’t work for a number of reasons such as an injury or you are unwell we can assist you with re-scheduling your bookings, or even jumping on the squeegee and servicing your clients until you are back on your feet. Holidays is what makes life AWESOME! Holidays planned and booked in advance allow for great forward planning so we can ensure your clients aren’t disrupted and you can go away and have a great time!
What if I can’t work or I want to go on holiday?
If you can’t work for a number of reasons such as an injury or you are unwell we can assist you with re-scheduling your bookings, or even jumping on the squeegee and servicing your clients until you are back on your feet. Holidays is what makes life AWESOME! Holidays planned and booked in advance allow for great forward planning so we can ensure your clients aren’t disrupted and you can go away and have a great time!
Do I need a solicitor to help with my documents?
Yes! Much like you would engage a specialist doctor for certain medical conditions, when buying a franchise you should engage an experienced lawyer. Franchise lawyers will help you navigate the buying process, provide cost-effective advice, and identify your obligations. We can recommend Principal Lawyer Luke Meikle of LTM Legal as a starting point for prospective franchisee’s with our Kraken Window Cleaning documents without any conflict of interest.
