Clients WELCOME.
Updated: Sunday 24th October 2021
We hope this message finds you and your loved ones in good health and looking forward to an exciting 2021/2022!
*Thank you for taking the time to read our important ANNOUNCEMENT.
The challenges we faced as a small business entity during the past 2yrs of COVID lockdowns and restrictions have been wide and varied. These difficulties ZAPPED our drive to keep going despite our best intentions…
The question kept popping up…
“Can We & Do We Want To Continue Running Our Business?”
…?
……?
…..”Yes?”… The answer is “Yes!”.
So we made the executive decision to press on, with the mantra:
Adapting, Overcoming, Innovating…
We have elected the FRANCHISED model
to continue the growth and delivery of our very popular window cleaning and property services business which now spands some 600+ active contacts.
*REBOOTING … and it’s impact on you:
The process to franchise our existing business has been in-depth however the minimal differences felt by clients are as follows:
*Identifying our new Branding: Used to be a light house but now is a giant pink squid with a moustache (The kraken).
*Our website: Used to be coastlinewindowcleaning.com.au but now is krakenwindowcleaning.com.au.
*Contacting us online: Our client portal is accessed on the top left hand side of our homepage. Simply ‘click’ the badge to enter.
*Chatting with us online: On our homepage a Facebook Messenger window pops up and you can chat to us in real time, please do.
*Is Leigh Roberts still cleaning?: Leigh Roberts is the owner of Kraken Window Cleaning and is still servicing clients on the Mornington Peninsula.
*Will I have Franchisee’s cleaning my windows?: Yes, we are currently in the marketing phase of selling our first franchise packages.
Successful Applicants
will undergo practical and theoretical training under the mentorship of Leigh Roberts. Franchisee’s will be made of
‘The Right Stuff’
and be financially invested in the pursuit of nurturing professional lasting relationships with clientele. In the event a Franchisee takes over your existing window cleaning tasks a formal introduction will be made.
*We only accept Credit Card payments to settle invoices and pay deposits. You don’t need a Stripe account you simply need a credit card or bank card to settle your accounts.
*Our Service Guarantee:
“We guarantee a prompt and impressive service experience that begins with a competitive onsite quote and concludes with you confirming you’re thrilled with the results during a walk around together before I leave your property. I’ll bring my best tools and techniques to tackle your tasks and coupled with my complete attention to your job I’ll get to achieving a stunning result for you with an intention to build a strong professional working relationship into the future.”
*Thank you
For taking the time to read this message which now brings you up to speed with the fascinating journey of our small window cleaning business evolving to become a sustainable and fully functioning franchised service.
Our levels of customer service have not changed.
Our intention to ‘WOW’ our clients has not changed.
We have just evolved our business model…
Since restrictions have lifted we are now in the process of managing our exisiting 2021 bookings…
We are at capacity for the remainder of 2021 however.
2020 will see us resume as per our usual prompt, accomodating, and professional standards our clients are familiar with.
We sincerely appreciate your business and your friendly and professional courtesy you have shown us over the years past 6 years.
We look forward to continuing our professional relationship and being of service to you and your property.
Warmest Regards,
Leigh & Emma